Why Forsta

WHY Forsta

Pioneering experts

Decades of redefining experience management across industries

Our HX Platform

Our AI-powered platform lets you connect every type of data

Forsta AI

Turn data into insight into action—faster than ever before

Expertise

Our strategic consultants help you move from insight to action

Support & services

Partnership and support that is with you all the way

Integrations

Connect with the tools you use every day

Insights

Featured thought leadership and research

News

Latest announcements and news

Industries

Industries

Market research

Market research

Explore our comprehensive suite of market analysis tools

Advanced data collection

Power complex research with ease with the leading insights platform

Digital diaries

Collect in-the-moment feedback with activity-based diary entries

Data visualization

Transform raw data into vivid dashboards and dynamic stories

Multi-mode research

Built for modern research from start to finish

Focus groups

Get deep qualitative feedback with online interviews and focus groups

Retail

Retail

Discover our all-in-one retail solutions designed to elevate your business

Customer experience

Find friction points, flag wins, and follow best practice across every touchpoint

Brand experience

Go further than monitoring CSAT or NPS – understand what’s behind them.

Employee experience

Empower your frontline. Improve every experience

Market research

Test ads, products, website and store layouts before they launch

Insurance

Insurance

Listen smarter and turn feedback into your competitive advantage 

Customer experience

Streamline claims and create personalized experiences  

Brand experience

Improve your online reputation—locally, nationally, and globally 

Employee experience

Improve experiences from the frontline 

Market research

Uncover fresh insights to drive decisions and grow revenue 

Financial services

Financial services

Explore our solutions designed by experts who know your world 

Customer experience

Know what builds trust and increases lifetime value 

Brand experience

Turn local listings and reviews into a competitive advantage  

Employee experience

Understand performance and innovate from the frontline 

Market research

Uncover fresh insights to drive decisions and grow revenue 

Technology

Technology

Solutions designed to put human experience at the heart of your success 

Customer experience

Find friction, improve experiences, and boost loyalty 

Brand experience

Know what users say about you, and why 

Employee experience

Empower your people and innovate from the frontline 

Market research

Know what users want, innovate faster  

Restaurants

Restaurants

Tools tailored for fast-paced, experience-driven brands

Customer experience

Deliver a personalized, omnichannel journey  

Brand experience

Improve your online reputation—locally, nationally, globally 

Employee experience

Empower your teams to deliver standout service 

Market research

Understand the road ahead  

Hotels

Hotels

Explore solutions built to improve every step of guest experiences  

Customer experience

Know how to delight, from research to review 

Brand experience

Help people find and choose you online  

Employee experience

Spot service stars and improve from the frontline 

Market research

Test concepts and tap into guest preferences   

Automotive

Automotive

Solutions designed to turn test drivers into lifelong brand advocates 

Customer experience

Deliver a personalized, omnichannel journey  

Brand experience

Improve your online reputation—locally, nationally, globally 

Employee experience

Empower your teams to deliver standout service 

Market research

Understand the road ahead  

Entertainment

Entertainment

Solutions that help you make every experience exceptional  

Customer experience

Know what delights and why 

Brand experience

Understand and improve your reputation at a local level 

Employee experience

Spot service stars and innovate from the frontline 

Market research

Test concepts and understand guest expectations    

Travel

Travel

Solutions that help you improve experiences and build loyalty   

Customer experience

Boost satisfaction, anticipate friction, reduce complaints  

Brand experience

Know what people are saying about you online, and why 

Employee experience

Understand performance and improve agent coaching  

Market research

Test concepts and understand expectations    

Utilities

Utilities

Solutions designed to increase trust, compliance, and satisfaction 

Customer experience

Understand friction points, build a seamless CX 

Brand experience

Know what people are saying about you online, and why 

Employee experience

Learn from the service teams, improve from the front  

Market research

Break into new markets, test ideas before you invest   

Platform

Platform

Our HX Platform

Our AI-powered platform lets you connect every type of data

Forsta AI

Turn insight into action—faster and more accurately than ever before

Integrations

Connects to your tools to infuse experience data into your systems

Solutions

Market research

Your AI-powered platform for every market research study

Advanced data collection

Multi-mode research

Data visualization

Digital diaries

Panel management

Online focus groups

In person focus groups

Brand experience

Understand how people discover, see, and really feel about your brand

Reputation management

Listings management

Review publishing

Review requesting

Local pages

Social media management

Competitive insights

Search insights

Customer experience

Elevate your CX program to win, delight, and keep customers

Voice of customer

Omnichannel analytics

Digital focus groups

Crowdsourcing

Digital feedback

Contact center

Employee experience

Build a workplace culture that brings great people in, and retains them

Employee engagement

360 & 180 assessments

Employee pulse

Employee lifecycle

Employee crowdsourcing

Expertise

EXPERTISE

Expertise overview

Consulting services

Strategic insights

Data science

services

Services overview

Onboarding and training

Participant management

Technical assistance

Speak to an expert

Meet the experts behind the data

Resources

Resources

Insights

Blog

Case studies

Ebooks

Podcasts

Videos

Events

Webinars

News

Corporate news

Speak with an expert

Profile

Forsta Plus
Research HX
InMoment
ReviewTrackers
Rio SEO
Decipher

Search

Company

Company

About

Contact

Careers

Our history

Book a project

Corporate responsibility

Careers

Want to shape the future of HX? Join us. 

Mobile

Why Forsta

WHY Forsta

Pioneering experts

Decades of redefining experience management across industries

Our HX Platform

Our AI-powered platform lets you connect every type of data

Forsta AI

Turn data into insight into action—faster than ever before

Expertise

Our strategic consultants help you move from insight to action

Support & services

Partnership and support that is with you all the way

Integrations

Connect with the tools you use every day

Insights

Featured thought leadership and research

News

Latest announcements and news

Industries

Industries

Market research

Market research

Explore our comprehensive suite of market analysis tools

Advanced data collection

Power complex research with ease with the leading insights platform

Digital diaries

Collect in-the-moment feedback with activity-based diary entries

Data visualization

Transform raw data into vivid dashboards and dynamic stories

Multi-mode research

Built for modern research from start to finish

Focus groups

Get deep qualitative feedback with online interviews and focus groups

Retail

Retail

Discover our all-in-one retail solutions designed to elevate your business

Customer experience

Find friction points, flag wins, and follow best practice across every touchpoint

Brand experience

Go further than monitoring CSAT or NPS – understand what’s behind them.

Employee experience

Empower your frontline. Improve every experience

Market research

Test ads, products, website and store layouts before they launch

Insurance

Insurance

Listen smarter and turn feedback into your competitive advantage 

Customer experience

Streamline claims and create personalized experiences  

Brand experience

Improve your online reputation—locally, nationally, and globally 

Employee experience

Improve experiences from the frontline 

Market research

Uncover fresh insights to drive decisions and grow revenue 

Financial services

Financial services

Explore our solutions designed by experts who know your world 

Customer experience

Know what builds trust and increases lifetime value 

Brand experience

Turn local listings and reviews into a competitive advantage  

Employee experience

Understand performance and innovate from the frontline 

Market research

Uncover fresh insights to drive decisions and grow revenue 

Technology

Technology

Solutions designed to put human experience at the heart of your success 

Customer experience

Find friction, improve experiences, and boost loyalty 

Brand experience

Know what users say about you, and why 

Employee experience

Empower your people and innovate from the frontline 

Market research

Know what users want, innovate faster  

Restaurants

Restaurants

Tools tailored for fast-paced, experience-driven brands

Customer experience

Deliver a personalized, omnichannel journey  

Brand experience

Improve your online reputation—locally, nationally, globally 

Employee experience

Empower your teams to deliver standout service 

Market research

Understand the road ahead  

Hotels

Hotels

Explore solutions built to improve every step of guest experiences  

Customer experience

Know how to delight, from research to review 

Brand experience

Help people find and choose you online  

Employee experience

Spot service stars and improve from the frontline 

Market research

Test concepts and tap into guest preferences   

Automotive

Automotive

Solutions designed to turn test drivers into lifelong brand advocates 

Customer experience

Deliver a personalized, omnichannel journey  

Brand experience

Improve your online reputation—locally, nationally, globally 

Employee experience

Empower your teams to deliver standout service 

Market research

Understand the road ahead  

Entertainment

Entertainment

Solutions that help you make every experience exceptional  

Customer experience

Know what delights and why 

Brand experience

Understand and improve your reputation at a local level 

Employee experience

Spot service stars and innovate from the frontline 

Market research

Test concepts and understand guest expectations    

Travel

Travel

Solutions that help you improve experiences and build loyalty   

Customer experience

Boost satisfaction, anticipate friction, reduce complaints  

Brand experience

Know what people are saying about you online, and why 

Employee experience

Understand performance and improve agent coaching  

Market research

Test concepts and understand expectations    

Utilities

Utilities

Solutions designed to increase trust, compliance, and satisfaction 

Customer experience

Understand friction points, build a seamless CX 

Brand experience

Know what people are saying about you online, and why 

Employee experience

Learn from the service teams, improve from the front  

Market research

Break into new markets, test ideas before you invest   

Platform

Platform

Our HX Platform

Our AI-powered platform lets you connect every type of data

Forsta AI

Turn insight into action—faster and more accurately than ever before

Integrations

Connects to your tools to infuse experience data into your systems

Solutions

Market research

Your AI-powered platform for every market research study

Advanced data collection

Multi-mode research

Data visualization

Digital diaries

Panel management

Online focus groups

In person focus groups

Brand experience

Understand how people discover, see, and really feel about your brand

Reputation management

Listings management

Review publishing

Review requesting

Local pages

Social media management

Competitive insights

Search insights

Customer experience

Elevate your CX program to win, delight, and keep customers

Voice of customer

Omnichannel analytics

Digital focus groups

Crowdsourcing

Digital feedback

Contact center

Employee experience

Build a workplace culture that brings great people in, and retains them

Employee engagement

360 & 180 assessments

Employee pulse

Employee lifecycle

Employee crowdsourcing

Resources

Resources

Insights

Blog

Case studies

Ebooks

Podcasts

Videos

Events

Webinars

News

Corporate news

Expertise

EXPERTISE

Expertise overview

Consulting services

Strategic insights

Data science

services

Services overview

Onboarding and training

Participant management

Technical assistance

Speak to an expert

Meet the experts behind the data

Company

Company

About

Contact

Careers

Our history

Book a project

Corporate responsibility

Careers

Want to shape the future of HX? Join us. 

Speak with an expert
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