Digital listening: Digital Feedback
Turn customers’ digital journeys into action-ready insights
Understand what your users need—right when they need it. Digital Feedback helps you collect in-the-moment insights across your website and apps—no developers required. Get real-time visibility into user behavior, reduce friction, and drive measurable improvements across your digital channels, all while staying on brand.
Follow the journey to actionable insights
Deploy no-code, behavior-triggered surveys at scale
Behavior-triggered surveys
Automatically launch feedback surveys based on user actions—like page exits, scroll depth, or cart abandonment—to capture insights while the experience is fresh.
Lightweight mobile SDK
Seamlessly embed feedback tools into your mobile apps with a flexible, low-impact SDK that maintains app performance and ensures a consistent user experience.
Self-service survey management
Empower your team to create, launch, and update surveys without needing developers—speeding up execution while maintaining brand and experience consistency across all digital channels.
Pre-built dashboards
Focus on key insights with pre-built dashboards optimized for your industry. Whether it’s retail, finance, restaurant or anything else, ensure your team is equipped with the knowledge to improve the digital user experience.
Get your questions answered
Can Digital Feedback be integrated with our existing CRM or analytics tools?
Yes! Digital Feedback can be seamlessly integrated with your CRM, analytics, and other business systems, allowing you to unify customer insights and build a complete, real-time view of digital behavior and sentiment.
Does Digital Feedback require extensive developer involvement to manage and update surveys?
No, Digital Feedback does not require extensive developer involvement. Once initially implemented with a simple code snippet, surveys can be created, customized, and managed through the product. This allows you to update questions, targeting rules, and designs without relying on developers—saving time and ensuring agility.
What are the technical requirements for Digital Feedback?
We give your IT department the code to implement on your websites and apps.
What types of feedback can we collect from our website and apps?
You can gather insights on usability, customer satisfaction, campaign messaging, cart abandonment, and more. You can also collect open-ended feedback and track behavior to better understand digital user journeys.
A CX suite built on AI excellence
Voice of Customer: Forsta Plus
Unlock powerful feedback capabilities across channels and capture insights, understand sentiment, and take action to enhance every customer experience.
Digital focus groups: Discussions
Upgrade research efficiency by integrating surveys, panel management, and focus groups.
Crowdsourcing
Gather feedback at scale, uncover richer insights, and launch targeted challenges.
Omnichannel analytics: Spotlight
Unify all feedback into AI insights that reveal patterns and drive action.
Contact Center
Uncover actionable insights, optimize service, equip agents, and deliver seamless, efficient customer interactions.
Understand what users need, when it matters most
