18 results found
Content It’s go time: How AI powers retail’s holiday rush 5 Rules of engagement for responsible retail AI use Winning the holiday season starts with earning trust Consider a few prompts customers may give AI in retail scenarios. “Why can’t I use my promo code on this item?” “I’m looking for boots with a heel no higher than 2 inches, camel brown, real leather, […]
CX Predictions for 2023: In Conversation with guest Forrester 2022 was a difficult year for businesses – global economic turmoil, rapidly changing customer buying patterns, evolving social interactions across channels are just a few of the challenges faced by many. As you and your organization gear up for 2023, it’s even more important to appreciate the role customer experience (CX) plays in driving brand loyalty and customer retention and how it can help future-proof businesses like yours. […]
Forsta launches Retail HX offering to answer consumer call for cohesive omnichannel shopping experiences May 9, 2024 LONDON — Forsta, the leading developer of Human Experience (HX) technology, has launched Retail HX, a set of data-driven insights solutions which unify retailers’ end-to-end customer, employee and brand data, enabling brands to stand out from competitors by […]
HX SUPERHEROES PODCAST Episode 05: Sean Albertson | Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Activating CX culture: How Charles Schwab brought client-first focus to the entire organization Sean Albertson, Head of Client Experiment Measurements and Analytics […]
FORSTA HX SUPERHEROES Episode 02: Peter Fader | Wharton School of Business Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube The patterns behind the person: Why leaders need to know their best (and worst) customers In our 2nd episode, we […]
HX SUPERHEROES PODCAST Episode 07: Paul Abbott | Amex Global Business Travel Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Navigating business turbulence: Amex GBT’s journey of transformation Picture this: You have just taken on the role of CEO at […]
Content The post-purchase gap: where many brands fall short The human value of post-purchase engagement Turning feedback into action: From insight to intervention A practical framework: How brands can excel at post-purchase engagement Redefining loyalty through post-purchase engagement Too many brands treat checkout like the end of the story. But the real story begins afterward, […]
The local experience: How customer experiences are redefining local marketing online and offline Your customer’s experience with your brand begins the moment they are in need of your products or services. Often this takes place well before they ever visit a physical location in the search results. If you’re not positioned well for these critical […]
Crushing your CAC: Maximize click-buy-repeat Webinar synopsis:Are soaring customer acquisition costs shackling your financial potential? Join Zack Hamilton as he shares battle-tested strategies to slash your customer acquisition costs by optimizing your customer’s journey at every touchpoint. Learn how to: Breakthrough customer acquisition barriers with easy-to-implement omnichannel tactics Unleash the untapped potential in employee experiences […]
200 years of data visualization: Where 2026 trends are taking us Content What is data visualization? Where did visualizations come from? What is the oldest visualization tool? What is the oldest visual data representation? What was the first data visualization in history? What are the 4 main visualization types? Comparison visualizations Composition visualizations Distribution visualizations […]
