18 results found
Content It’s go time: How AI powers retail’s holiday rush 5 Rules of engagement for responsible retail AI use Winning the holiday season starts with earning trust Consider a few prompts customers may give AI in retail scenarios. “Why can’t I use my promo code on this item?” “I’m looking for boots with a heel no higher than 2 inches, camel brown, real leather, […]
Content The post-purchase gap: where many brands fall short The human value of post-purchase engagement Turning feedback into action: From insight to intervention A practical framework: How brands can excel at post-purchase engagement Redefining loyalty through post-purchase engagement Too many brands treat checkout like the end of the story. But the real story begins afterward, […]
CX Predictions for 2023: In Conversation with guest Forrester 2022 was a difficult year for businesses – global economic turmoil, rapidly changing customer buying patterns, evolving social interactions across channels are just a few of the challenges faced by many. As you and your organization gear up for 2023, it’s even more important to appreciate the role customer experience (CX) plays in driving brand loyalty and customer retention and how it can help future-proof businesses like yours. […]
5 Steps to ensure your digital CX program delivers results According to Forrester, digital customer service interactions are due to increase by 40% through 2021. Partly due to the global pandemic, this phenomenal increase has forced brands to add more channels and truly embrace digital transformation in their organization. So, how’s Customer Experience faring in […]
Content What is passive listening in CX? Why passive listening matters more than ever The challenges of unstructured CX data Turning unstructured feedback into structured insight From listening to action: Practical steps for CX leaders Your next step in CX The best CX strategies don’t start with a survey or a scripted interview. They start […]
Forsta launches Retail HX offering to answer consumer call for cohesive omnichannel shopping experiences May 9, 2024 LONDON — Forsta, the leading developer of Human Experience (HX) technology, has launched Retail HX, a set of data-driven insights solutions which unify retailers’ end-to-end customer, employee and brand data, enabling brands to stand out from competitors by […]
HX SUPERHEROES PODCAST Episode 05: Sean Albertson | Charles Schwab Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Activating CX culture: How Charles Schwab brought client-first focus to the entire organization Sean Albertson, Head of Client Experiment Measurements and Analytics […]
FORSTA HX SUPERHEROES Episode 02: Peter Fader | Wharton School of Business Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube The patterns behind the person: Why leaders need to know their best (and worst) customers In our 2nd episode, we […]
HX SUPERHEROES PODCAST Episode 07: Paul Abbott | Amex Global Business Travel Tune in to this episode wherever you get your podcasts. If you found this episode insightful please like and subscribe. Apple Spotify YouTube Navigating business turbulence: Amex GBT’s journey of transformation Picture this: You have just taken on the role of CEO at […]
CX expert series: Michelle Vivilecchia – Envigo In this video, Michelle Vivilecchia of Envigo discusses her advice to companies just getting started with a Customer Experience program. She focuses on the importance of being able to rally the troops to ensure they can spread the vision to all employees to ensure everyone is on board. […]
