Forsta names Henry Pooley as Managing Director, Asia-Pacific (APAC) Region
Company places expanded emphasis on bringing its award-winning Human Experience (HX) platform to the Asia-Pacific region
LONDON and SYDNEY, 21 November 2022 – Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced that Henry Pooley has been appointed Managing Director for the Asia Pacific (APAC) region, signalling a more significant focus on the region going forward.
An experienced senior executive, team leader and commercial business strategist, Pooley has nearly two decades of experience in managing and leading global sales and client management teams, with special expertise in SaaS technology. Based in Sydney, Pooley will further strengthen Forsta’s position and growth across the APAC region.
“I’m very excited to join Forsta at this incredible time in the company’s rapid growth. The beauty of Forsta’s HX Platform is that it fosters a more holistic understanding of the full human experience across customers, employees and other key audiences, so that companies are empowered to take the smartest action based on more complete insights. It’s a pleasure to be joining the team driving the Asia-Pacific organisation through its next phase of expansion.”
Henry Pooley
Managing Director, APAC, Forsta
Prior to joining Forsta, Pooley was the Chief Commercial Officer at Fraedom (acquired by Visa), where he was instrumental in transitioning Fraedom’s commercial business into Visa. He also worked in various Director roles at American Express for over nine years, where he oversaw the growth of key regions, including Australia and the United Kingdom.
“This appointment underpins our commitment to our clients in the Asia-Pacific market. We are focused on expanding our presence in the APAC region in order to grow the depth and breadth of our customers relationships and meet their unique needs. With his proven tenure in commercial transformation at a global scale, I am confident that Henry is just the person to accomplish this.”
Kyle Ferguson
CEO, Forsta
Forsta’s award-winning HX Platform is built on 30 years of market research and technology expertise, to bring together quantitative and qualitative research tools, expert analysis capabilities, storytelling and visualizations, and tactical and strategic action management in one unified solution. More than 3,000 businesses across more than 100 countries use Forsta to gather, analyse, visualise and act upon HX insights.
About PG Forsta
PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology.
About Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.
About Forsta
Forsta powers the HX (Human Experience) Platform – a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, helps thousands of organizations across a variety of industries, including financial services, hospitality, market research, professional services, retail, and technology.
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